Taking calls like a pro
Hello bloggers – hope you are easing into the working week nicely 🙂
Today, like most days recently, has been a nice mixture of duties! Hannah is away on annual leave today, so the Outreach Team are one down. We really should start getting used to this as the next few weeks are full of events & holidays – but I still find it strange being one member less than usual. Continue reading
The sun is still shining!!! Hope everyone has had a lovely weekend and aren’t suffering from the horrible cold that seems to be going round — Mine is slowly subsiding.
Today is a day of enquiries!! The Outreach Team have been drafted in to help answer external enquiries in the Marketing department, manning the phones. I am very glad we were asked to help out as it’ll hopefully build my confidence with taking enquiries in a quiet office; always a daunting task!
Marketing receive calls ranging from course questions, fee options, accommodation queries to how long is a piece of string…… so a real chance to test our knowledge– or simply our ability to transfer calls and get familiar with the phones- of which, no two are ever the same!!! . Continue reading